Returns & Refunds Policy
Last updated September 2026.
1. Return Window
We accept returns within 14 days of the delivery date. After 14 days from delivery, items are no longer eligible for return or refund. The return window is calculated from the date the carrier marks your order as delivered.
2. Item Condition
To qualify for a return, items must be unworn, unwashed, free of stains, odours, and pet hair, and in their original condition with all original tags still attached. Items returned that do not meet these conditions will be refused, and the customer will be responsible for the cost of having the item shipped back.
3. Final Sale Items
All items purchased on sale, marked as final sale, or purchased with a promotional code that exceeds 30% off are final sale and cannot be returned, refunded, or exchanged. This includes clearance items and limited drops marked as final sale at checkout.
4. How to Initiate a Return
To start a return, email support@bossbya.com with your order number and the reason for the return. Our team will reply with detailed return instructions and the correct return address within 1–2 business days. Please do not ship items back without first contacting us — unauthorised returns may be refused or delayed, and we cannot guarantee a refund for unauthorised returns.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is the result of our error (e.g. wrong item shipped, item arrived damaged). Original shipping fees paid at checkout are non-refundable. We strongly recommend using a tracked shipping service, as we are not responsible for return packages lost or damaged in transit.
6. Refund Processing
Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to the original payment method only. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. Original shipping fees are not refunded.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, you must contact support@bossbya.com within 48 hours of delivery with your order number and clear photo proof of the issue (including any damaged packaging). After verification, we will provide either a free replacement or a full refund, including original shipping fees, at our discretion.
8. Exchanges
We do not offer direct exchanges at this time. If you need a different size, colour, or style, please return your original item following the return process above and place a new order for the item you want. This ensures you receive the new item as quickly as possible without waiting for inventory to be reserved.
9. Late or Missing Refunds
If 10 business days have passed since your refund was approved and you have not received it, first check your bank account again, then contact your card issuer — refunds can take additional time to officially post. If you have done this and still have not received your refund, please contact us at support@bossbya.com.
10. Contact
All return questions can be sent to support@bossbya.com. Please include your order number in every message so our team can resolve your request quickly.