Shipping Policy
Last updated September 2026.
1. Order Processing
All orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. During peak periods (new drops, holiday sales), processing may take an additional 1–2 business days. You will receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.
2. Estimated Delivery Times
After processing, estimated delivery times are: Canada — 3 to 7 business days; United States — 5 to 10 business days; International (rest of world) — 7 to 15 business days. Delivery times are estimates provided by our carriers and are not guaranteed. Remote areas, customs clearance, weather events, and carrier delays may extend these timelines.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight and dimensions of your order, and the shipping speed selected. The exact cost will be displayed before you confirm your purchase. We may run free-shipping promotions on qualifying orders from time to time — these will be highlighted in your cart.
4. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package. Tracking information may take 24–48 hours to update after the shipping notification is sent. If your tracking has not updated after 5 business days, please contact support@bossbya.com.
5. Shipping Delays
BossBya is not responsible for delays caused by carriers, customs clearance, severe weather, or incorrect shipping information provided at checkout. Please double-check your delivery address before completing your purchase. If you notice an error, contact us at support@bossbya.com immediately — we can only update addresses on orders that have not yet shipped.
6. International Duties & Taxes
International customers are responsible for any duties, customs fees, taxes, and tariffs charged by the destination country. These fees are not included in your order total or shipping cost and are payable to the carrier or local customs authority on delivery. Refusal to pay duties may result in your package being abandoned or returned, and is treated as a non-refundable refusal.
7. Lost or Stolen Packages
Once a package is marked as delivered by the carrier, BossBya is not responsible for loss or theft from your shipping address. We recommend shipping to a secure address where someone can receive the package. If your tracking shows delivered but you have not received your package, first check with neighbours and your local post office, then contact the carrier directly to file a claim.
8. Incorrect Address
Please review your delivery address carefully at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.
9. Contact
All shipping questions can be sent to support@bossbya.com with your order number.